At our ASL website, your satisfaction is our priority. If you’re not completely happy with your purchase, our returns and refund policy is here to guide you through the process smoothly.

Return Eligibility

  • Timeframe: You may return items within 30 days of the delivery date for a refund or exchange.
  • Condition: Items must be unused, unmarked, and in their original condition with all tags and packaging intact. We reserve the right to decline returns that do not meet these criteria.

Non-Returnable Items:

  • Digital products, such as eBooks and video content, are non-returnable once accessed or downloaded.
  • Gift cards and sale items are also non-refundable.

How to Return an Item

  1. Initiate a Return: Contact our support team at contact@aslforme.com with your order number and the reason for the return.
  2. Follow Return Instructions: We will provide a return authorization and detailed instructions. If applicable, a return label will be issued for your convenience.
  3. Shipping Your Return: Package the item(s) securely in the original packaging with all tags and accessories. Use the provided return label if applicable and retain a tracking number for your shipment.

Refund Process

  • Processing Time: Once we receive and inspect your return, your refund will be processed within 5-7 business days and issued back to your original payment method.
  • Shipping Costs: Original shipping costs are non-refundable. Return shipping fees may be deducted from your refund unless the return is due to an error on our part.

Exchanges

  • Requesting an Exchange: To exchange an item, follow the return process and place a new order for the desired product.
  • Stock Availability: All exchanges are subject to availability. If your requested item is unavailable, we will issue a refund instead.

Issues with Your Return

If you encounter any issues—such as missing items, damaged products, or delays—please contact our support team at contact@aslforme.com. We are here to resolve any concerns quickly and efficiently.

Thank you for choosing us for your ASL learning journey. Your satisfaction and trust mean everything to us!